Terms and Conditions

General Service Terms

Service timing may vary due to weather, route efficiency, access, equipment issues and safety. Customers are responsible for providing access to the sprinkler controller, backflow device, water source and work area. Extra repairs may require approval and additional charges.

Annual Service Plan Terms

Plan Availability

The Shakopee Sprinklers Annual Service Plan is available by approval only and is limited to a set number of plan spots based on route availability, staffing capacity, and local demand. The plan is intended for standard residential sprinkler systems located in Shakopee, Minnesota.

Plan Price and Term

The Annual Service Plan has two Shakopee-only options. The Wi-Fi Controller Plan is $45 per month and requires an initial 12-month service agreement totaling $540, billed monthly for convenience. The Standard Controller Plan is $55 per month and requires an initial 12-month service agreement totaling $660, billed monthly for convenience. After the initial 12-month term, the plan will continue on a month-to-month basis unless canceled by the customer or Shakopee Sprinklers.

Included Services

Both Annual Service Plan options include one spring sprinkler startup, one annual backflow test, one fall sprinkler winterization, priority seasonal scheduling for included services, and 10% off sprinkler repairs when repairs are needed.

Not Included

Repairs, replacement parts, failed backflow repairs, additional labor, system upgrades, and services outside the included seasonal services are not included in the monthly plan price.

Seasonal Contact, Scheduling and Access

Shakopee Sprinklers will make reasonable efforts to contact plan members during each published seasonal service window to schedule included services. The customer is responsible for responding to scheduling messages, confirming appointment times, and providing safe access to the property, sprinkler controller, water source, backflow device and work areas. Included services require customer confirmation and access. If the customer does not respond, does not confirm an appointment, or does not provide access during the applicable seasonal window, the unused service does not roll over, carry forward, or create a refund unless otherwise required by law.

Property Access

The customer is responsible for providing access to the property, sprinkler controller, water source, backflow device and any areas needed to perform the scheduled work. Locked gates, blocked access, pets, unsafe conditions or missed appointments may require rescheduling and may delay service.

Wi-Fi Controller Plan Requirement

The Wi-Fi Controller Plan requires a compatible Wi-Fi sprinkler controller and shared controller access with Shakopee Sprinklers before the first included service. The customer is responsible for maintaining a working Wi-Fi controller, active internet connection, and shared access at a level that allows Shakopee Sprinklers to operate zones and make needed controller changes for service. If controller access is not shared, access is limited/view-only, the controller is offline, internet is unavailable, or the system cannot be accessed, Shakopee Sprinklers may move the customer to the Standard Controller Plan or service may be delayed or rescheduled. Controller installation, replacement, troubleshooting, and Wi-Fi repairs are not included unless separately quoted.

Standard Controller Plan

The Standard Controller Plan is for non-Wi-Fi controllers or customers who do not share controller access. The customer must provide clear physical access to the sprinkler controller, water source, backflow device and any areas needed to perform the scheduled work.

Priority Scheduling

Annual Service Plan members receive priority scheduling for startup, backflow testing and winterization. Priority scheduling means members are offered earlier access to available seasonal appointment times. It does not guarantee a specific date or time, and all scheduling remains subject to weather, route availability, property access and service conditions.

Cancellation

The Annual Service Plan requires an initial 12-month commitment. A customer may request cancellation by contacting Shakopee Sprinklers in writing. After the initial 12-month term, cancellation will take effect no later than 31 days after Shakopee Sprinklers receives and verifies the customer's cancellation request, unless the customer requests a later cancellation date.

Refunds After Initial Term

If a customer forgets to cancel after the initial 12-month term, Shakopee Sprinklers may refund the current monthly payment and up to one prior monthly payment upon request, provided no included service, repair discount or plan benefit was used during the refund period. Refunds are not available for months in which an included service was performed, a repair discount was used, or the customer remained within the initial 12-month minimum term, unless otherwise required by law.

Plan Spot Limits

Annual Service Plan spots are limited. Shakopee Sprinklers may close enrollment, create a waiting list, or decline enrollment based on service area, system size, route availability, account history or workload capacity.

Service Area and System Limits

The Annual Service Plan is intended for Shakopee residential customers with standard residential sprinkler systems. Larger, unusually complex, commercial, neglected, damaged or inaccessible systems may require a custom quote or may not be eligible for the plan.

Changes to the Plan

Shakopee Sprinklers may update plan pricing, included services, scheduling windows or terms for future billing periods. Customers will be notified of material changes before they take effect and will be provided information on how to cancel if they do not want to continue under the updated terms.

No Guarantee Against Damage

Sprinkler startup, winterization, backflow testing and related services reduce risk but do not guarantee that a sprinkler system, backflow device, pipes, valves, heads or other components will not fail, freeze, leak or require repair. Shakopee Sprinklers is not responsible for pre-existing conditions, hidden damage, improper installation, failed parts, frozen systems, customer-caused damage or conditions outside its control.